Effective Date: January 1, 2026
At Rapsodee, we treat your family’s cherished stories like the heirlooms they are—handling them with utmost care to preserve your legacy securely. This Privacy Policy spells out how we collect, use, and safeguard your data, giving you peace of mind so you can focus on sharing “your story in your voice.” We keep things simple and transparent, because losing sleep over data privacy shouldn’t stand between you and a timeless video biography.
1. Information We Collect
We only gather what’s essential to craft your custom video biography, minimizing hassle and maximizing security. Here’s the breakdown:
| Data Type | Examples | Why We Collect It |
| Personal Info | Name, email, phone, payment details | To process orders, schedule chats, and deliver your video—ensuring seamless service without the overwhelm. |
| Sensitive User-Generated Content (UGC) | Family photos (including faces), voice/audio recordings, biographical narratives | To blend heartfelt stories with visuals, creating an heirloom-quality narrative that honors your legacy for generations. |
| Automated Data | IP address, device info, browsing behavior (via tools like Google Analytics) | To improve site performance and user experience, helping us serve you better. |
We never collect more than needed—think of it as decluttering your data worries.
2. How We Collect and Use Your Information
Data comes our way through user-friendly methods like website forms, secure uploads, email interactions, or integrations (e.g., Google Workspace for scheduling, Mailchimp for nurture campaigns). We use it solely to:
- Create and deliver your video biography (e.g., editing audio for crisp, filler-free results or vivifying photos for dynamic visuals).
- Handle payments securely via trusted processors (e.g. Stripe or PayPal).
- Send marketing updates (only with your opt-in consent), sharing tips to preserve family legacies.
- Analyze trends anonymously to refine our service—turning feedback into better tools for you.
For sensitive elements like voices or faces (which could qualify as biometrics), we process them strictly for your project and delete them post-delivery. Benefit: You get a polished, shareable legacy without lingering data risks.
3. Sharing Your Information
We don’t sell or rent your data—ever. Sharing is limited to trusted partners who help us deliver magic:
- Service providers like Bluehost (hosting) or YouTube (private video uploads) under strict data protection agreements.
- Legal obligations, such as responding to subpoenas or protecting rights.
No surprises here: Your family’s profound heritage stays private, fostering deeper bonds without exposure.
4. Security Measures
We guard your data like a family treasure, using top-tier protections for ultimate peace of mind:
- Encryption: All uploads travel via HTTPS/SSL and rest with AES-256 encryption—keeping hackers at bay.
- Access Controls: Only essential team members (with role-based permissions and audit logs) touch your files.
- Storage and Retention: Secure US-based servers; we delete non-essential data (like raw photos and audio) 60 days after delivery, unless you request otherwise.
- Breach Response: If the unthinkable happens, we’ll notify you within 72 hours and take swift action, per laws like GDPR or CCPA.
These aren’t just features—they’re your shield against regret, ensuring irreplaceable stories remain safe and sound.
5. Your Rights
You’re in control—exercise these anytime for empowerment over your data:
- Access, correct, or delete your info (email us; we’ll respond within 30 days).
- Opt out of marketing or data sharing.
- For California residents (under CCPA/CPRA): Request limits on sensitive data use or opt out of “sales/sharing” via our Do Not Sell/Share My Personal Information link.
- If your stories involve kids under 13, we comply with COPPA—no collection without verifiable parental consent.
Benefit: Regain confidence, knowing you can tweak or erase data without fuss, keeping your legacy preservation worry-free.
6. Changes to This Policy
We’ll update this policy as needed (e.g., for new tools) and notify you via email or site banner. Check back if you have questions—staying informed keeps your legacy secure.
7. Contact Us
Questions? Reach out to us using our Rapsodee Contact Page.
We’re here to preserve your family’s wisdom and that shouldn’t come with privacy puzzles.